Most of the businesses around the world has incorporated innovation and technology in the different aspects of their operations. Digital platforms are now widely used by sales and marketing professionals to promote their products and services across the globe. Sophisticated tools and software applications are also utilized by most organizations to track and monitor daily operations, increase the level of productivity, improve collaboration between stakeholders, enhance employee engagement and cooperation, generate timely and accurate reports, manage resources and information effectively and achieve business goals.

However, most of the micro, small and medium-sized businesses couldn't afford to hire a Chief Technology Officer, Chief Information Officer, an IT Director, Software Engineers, Developers, IT Programmers, IT Experts or have an entire IT Department to manage the whole IT infrastructure, network, resources, issues and concerns.